RETURNS POLICY

What should I do if I have changed my mind and want to return a product?

• Please choose carefully as we do not normally accept return of goods where you have simply changed your mind.
• In the event we do decide that you can return the product you purchased in a change of mind situation a refund will not be offered. You will be offered a store credit or the option to exchange the item for a product/products of an equivalent value.
• For us to consider this you MUST:
• Noitify us within 5 days of receipt of goods.
• Have your receipt 
• The goods must be complete with all packaging and in NEW condition
• Any costs incurred returning product to us and getting new product to you will be your responsibility.

What If I think the Goods are faulty?

• In the first instance we recommend you contact us or the manufacturer of your product.  Often problems can be resolved by troubleshooting the problem over the phone or via email.
• Please let us know you have a problem with your product as soon as you become aware of it.
• If the problem can’t be resolved over the phone/via email then the product will need to be returned to us. In some cases you may be able to deal with a local service centre if there is one close to you.
• Any costs getting the product back to us are your responsibility. We will cover the costs of returning the product to you. 
• If it is discovered that the goods are not faulty (such as programming or user error) then in most cases a minimum fee will be charged. This is particularly applicable to cellular phones.  A minimum fee will also be charged it if is discovered that the problem is not covered by warranty e.g. liquid damage, broken PCB’s
• If goods are faulty, we will gladly meet our obligations under the New Zealand Consumer Guarantees Act.
• Most importantly you must retain your receipt as proof of purchase to claim warranty.  If you are unable to locate your receipt we may accept a credit card or bank statement in some circumstances.